Return & Repair Policy

RETURNS

All clocks are backed by our "no hassle" 30-day money back guarantee. Shipping charges cannot be refunded. Please send returns with original invoice to the following address:

Schelling Corporation
c/o DW Direct
30 Wesley Street
S Hackensack, NJ 07606

REPAIRS 

Over 500,000 users of the TIDE TIMER attest to its quality and dependability. The movement is the highest quality precision quartz movement available. All clocks are backed by our 1 Year Free Repair/Replacement Guarantee. After 1 year, hands will be replaced for $10.  Please email us at info@tideclocks.com and include your mailling address.  The cost to replace the movement is $25.

When sending your clock for repair:

  1. Package it securely.
  2. Enclose Money Order or Check payable to Schelling Corporation for $25.  All products come with 1 year warranty.  Please contact us at 201-488-8777 if your clock requires repair within the first year.
  3. Enclose a brief note which includes your name, telephone number, mailing address, email address and a description of the problem/required repair.

Send clocks for repair to:
Schelling Corporation
c/o DW Direct
30 Wesley Street
S Hackensack, NJ 07606

 

HANDS

Hands will be replaced for a shipping and handling fee of $10. Please email us at info@tideclocks.com and include your name and address.  New hands will be mailed USPS.